I was in charge of organizing the training session with todd and 5 other staff members. The idea came from Kelly from Cranium salon, manley, sydney.
In our salon we have tried many times to stress the important need to look after our clients hair at home. We educate, we offer financial incentives to staff, we offer incentive competitions, we train and train on consultation and recommendation and we have staff meetings till we are blue in the face to no avail all trying to educate our staff to educate our clients on hair maintenance, leading to retail sales.
It worked a treat and my staff since have taken very seriously the message on educating our client.
It was also the funniest day of my life as a salon owner! The shrieking, yelling and screaming as I pored home brand mouse into the hands of my staff was priceless, not to mention the 2 in 1 shampoo and conditioner!
Im sure retail sales will be up this week.
Try this, it is heaps of fun!
Not sure todd agree on that(he he he)
BebeBelle
