Well this has sparked some debate in my household. My wife is coming to work as our receptionist full time. I told her about the rebooking thing she thought it was a good idea. Now she is reluctant to ring and confirm appointments. Which is I what I want her to do. Not using shortcuts I don't know if my salon software has a sms confirmation I am sure it does..... back to reading the manuals.

I am glad to see the positive results you guys have gotten with calling to confirm, This might be the answer to my little no show problem.

Another thing my wife suggested was to email clients with confirmation, but I do think I like the SMS idea better.

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