We have toyed with the idea of $5 vouchers for rebook before, and found it was a positive and negative, people would re-book then on the day phone and cancle only to ask canI use the voucher if I make another booking, we'ed say if it's with in a weeks time frame, they'd say no in about 3-4 weeks naturaly we'ed explain the point of a rebook voucher, and the difference say:between regrowth of 4-5 weeks compaired to 7-8 weeks, theyd get catty and end up not coming anyway, this would happen all the time. Or a stylist would be like I'm not doing a & $17 haircut !!!
Our business coach had us rebook every one and it worked well with a follow up phone call the day before, we'ed get 80+% returning but as we got bussier & bussier and staff changed it all fell apart.
We are about to put together a business plan to retrain all the staff over the next few weeks now that we have sold one of our salons (well on june 30 anyhow) and we can go hell for leather, it has to be all about the client' we were putting through big number of clients and it started to overwelm everyone and we couldnt find staff, clients started to not get that wow factor and I think it is one of our problems "consistancey" even though our numbers have dropped off slightly we are still increasing our taking's on last years figures...........But I want more and I wont stop till I work out the right formular.


On another note Friends of ours who own Cordony hairdressing (where my wife did her apprenticeship) and who are also one of our business mentors are celerbrating "80" years in hairdressing in August the big COKE sign at Kings Cross (Sydney) use to be the Cordony hair dressing sign...Now hows that for advertising.

Take it easy all
Murray.

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There's no such thing as alittle off the top,we're talking full make over here!